(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
From kvandivo Fri Oct  1 14:12:10 1999
Date: Fri, 1 Oct 1999 14:12:10 -0500
From: Kirby Vandivort <kvandivo>
To: "Services, Online" <online.services@gateway.com>
Subject: Re: Reference Number:28205326
Message-ID: <19991001141210.A798@caracas.ks.uiuc.edu>
References: <4723C186B349D211BDC90000C110E4B201F6915B@nsc-155.gw2k.com>
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In-Reply-To: <4723C186B349D211BDC90000C110E4B201F6915B@nsc-155.gw2k.com>; from Services, Online on Fri, Oct 01, 1999 at 01:53:20PM -0500
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Thank you for your understanding.  It is nice to see that situations
such as this really can be remedied and that I still recommend Gateway
to other people with the knowledge that problems _can_ be solved if
they should happen to occur.

I will be awaiting the shipping kit and thank you again for your 
timely response.

Kirby Vandivort

On Fri, Oct 01, 1999 at 01:53:20PM -0500, Services, Online wrote:
> 
> 
> Hello Kirby, 
> 
> Thank you for your e-mail. We do apologize for the inconvenience this has
> caused. We have placed a service order for the system again (your new
> service number SV4380660). We are also going to send you a shipping kit to
> send the system in for service. The Web link you provided was really
> helpful, thank you! Please send the system in as soon as you get the service
> shipping kit so we can repair your system. 
> 
> Thank you for your patience. 
> 
> 
> 
> Online Client Support Team
> Gateway
> 
> **Please note: At this time we are not accepting attachments**
> 
> (c) 1999 Gateway 2000, Inc
> This information is subject to change without notice and
> is provided "as is" with no warranty.
> Gateway shall not be liable for any direct,
> indirect, special, incidental or consequential damages
> in connection with the use of this material.

-- 

Kirby Vandivort                      Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu          3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/    University of Illinois
Phone: (217) 244-5711                405 N. Mathews Ave
Fax  : (217) 244-6078                Urbana, IL  61801, USA
</PRE>