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     BBB of Siouxland, Inc.
505 Sixth Street, Suite 300 
Sioux City, IA  51101
(712) 252-4501
(712) 252-0285
complaints@siouxcity.bbb.org
  
     

 
                             Consumer Complaint Form 
 
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CONSUMER INFORMATION

Mr.  Kirby Vandivort  
1317 Abram Dr 
Rantoul,  IL  61866   US
Phone (day):   2172445711 Extension:  
Phone (eve.):  2178929403  
Fax:            
email:         kvandivo@ks.uiuc.edu  
PIN Number:    XXXX

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COMPANY INFORMATION
 
Gateway 2000 
610 Gateway Drive PO Box 2000 
North Sioux City South Dakota 57049   US
800-846-2000
WWW:   www.gateway.com 

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COMPLAINT INFORMATION

Complaint ID:                 2699

Product or Service Involved:  Computer Laptop
Brand/Manufacturer:           Gateway 
Model Name or Number:         Solo 2500; P2-233; 13.3" screen 
Date Purchased:               12/04/98 
Order or Account Number#:     cust # 16986764 ord # 40684254 
Name of Salesperson:           
Salutation:                   
First Name:                   
Last Name:                    


Nature of Complaint: 

Problem first occured:        08/29/99   
Company contacted on:         09/01/99 
Consumer spoke to:            
Salutation:                   
First Name:                   Mike
Last Name:                    badge # 76889

Consumer's Description of Complaint:
I had the screen on my laptop computer start messing up. 
(two small
gashes appeared on it).  The GW2k rep. that I talked to
said that it
didn't sound like I had broken it and told me to send it in
for
servicing (under warantee).  I sent it in and when I got it
back the
screen was completely broken and pretty well unusable. 
Upon contacting
them via email they said that they were sorry, etc, and
sent me a
shipping kit to send it back to them so they could get it
fixed.	I
sent it back and they didn't actually ever fix it.  They
just sent the
laptop back to me unfixed.  I have a webpage that I URGE
you to look at
that has pictures and a complete, much more detailed
history of the
problem.  It is at:	  

http://www.ks.uiuc.edu/~kvandivo/laptop

I am going to be at a computer conference for the next
week, so email
is the best way to contact me.	Thank you for your time and
support.
    
 
 
Payment Information: 
 
The customer has paid for the product.
Currency:               US
Purchase price:         around 2100 
Amount in Dispute:      999 + 25s/h + tax 
Method of Payment:      

 
 
Desired Settlement:     other 
Additional Explanation (if any): 
I want the screen fixed.  It must have been a defective
screen.