(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
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Hello Kirby,

Thank you for your message. We do notice a difference in the screen for your
laptop. However, your issue will need to be addressed through Gateway's
Portable Technical Support. 

Your serial number is 0011794498. If the e-mail to Gateway was rejected, our
server could have been down at that particular time. Sometimes you have to
try several times, in order for your e-mail to process through. We sincerely
apologize for the inconvenience this may cause you.

Please resubmit your issue to Gateway's Online Portable Technical Support.
Make sure to include your World  Wide Website address, that you had provided
to Customer Service. This will help the Technician to have a better
understanding of your issue.

You have contacted us through the Non-Technical Section of our web page.
Your inquiry would be better addressed by one of our technicians here in
Online Services. Please click on the following link to be taken to our
Technical Support area to resubmit your issue to the respective category:

http://www.gateway.com/support/contact/contact_tech1.shtml

Please remember that choosing the "Non-Technical Help" option will send your
message to the Client Relations section dealing with Account
Information/Order Status, Billing Questions, Address Changes, etc. 

Thank you for choosing Gateway.



Online Client Support Team
Gateway

**Please note: At this time we are not accepting attachments**

(c) 1999 Gateway 2000, Inc
This information is subject to change without notice and
is provided "as is" with no warranty.
Gateway shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.
</PRE>